Privacy policy

1. General
This Privacy Policy explains how we collect, use, and protect your personal data when you visit or make a purchase from our webshop. We value your privacy and handle your information with care and respect.

2. Personal Data We Collect
When you visit our webshop or place an order, we may collect the following information:

  • Name
  • Billing and shipping address
  • Email address
  • Phone number (if provided)
  • Payment details (processed securely via third-party providers)
  • Order history and preferences

We also automatically collect limited technical data such as your IP address, browser type, and device information to help us improve your experience.

3. How We Use Your Data
We use your personal data to:

  • Process and deliver your order
  • Communicate with you about your purchase
  • Provide customer support
  • Send order updates and confirmations
  • Improve our webshop and services
  • Comply with legal obligations

We only use your data when it is necessary for these purposes.

4. Legal Basis (GDPR)
We process your personal data based on one or more of the following legal grounds:

  • The performance of a contract (your order)
  • Legal obligations
  • Your consent (for example, marketing emails)
  • Our legitimate business interests (such as improving our services)

5. Sharing Your Data
We only share your data with trusted third parties when necessary to operate our webshop, such as:

  • Payment providers
  • Shipping and delivery services
  • IT and hosting providers (including Shopify)

These parties are only given access to the data they need and are required to handle it securely.

6. International Orders
If you place an order from outside the EU, your data may be transferred outside the European Economic Area. We ensure appropriate safeguards are in place to protect your information.

7. Cookies
Our webshop uses cookies to improve your browsing experience, analyze traffic, and ensure the website functions properly. You can manage or disable cookies in your browser settings.

8. Data Retention
We keep your personal data only for as long as necessary to fulfill the purposes described in this policy, including legal, accounting, and tax obligations.

9. Your Rights (GDPR)
If you are located in the EU, you have the right to:

  • Access your personal data
  • Correct or update your data
  • Request deletion of your data
  • Object to or restrict certain processing
  • Withdraw consent at any time (where applicable)
  • Request data portability

To exercise any of these rights, please contact us at the email below.

10. Security
We take appropriate technical and organizational measures to protect your personal data. While no system is completely secure, we do our best to safeguard your information.

11. Third-Party Services
Our webshop may use third-party services (such as Shopify, payment processors, and analytics tools). These providers have their own privacy policies, which we encourage you to review.

12. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on this page.

13. Contact
If you have any questions about this Privacy Policy or your personal data, you can contact us at:
info@silverliningjewellery.nl